Need help with "The channel setup is not supported by the sound card - Maybe too many channels?" error

GoldenSound

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Thread Starter
Joined
Feb 28, 2021
Posts
4
I am currently using a Motu 8D to feed two DACs so that I can run a DSP crossover with audiolense. However I'm having absolutely no luck getting it to work in Audiolense itself currently.

If I choose the "Motu Pro Audio ASIO" driver as the output, then it connects to all four channels, 'test connection' feature works fine, BUT, since I'm not measuring with the Motu as an input device for the mic, I can't actually use the ASIO driver as I get this error:
1731271185483.png


This is expected since you can't mix ASIO/WASAPI, but the problem is that I cannot get the WASAPI device to work at all. I attempt to use the 'Out 1-24' device and when hitting 'check speaker connections' or attempting to start the measurement I just get this:
1731271638319.png


Same error occurs if I enable and try to use DirectSound as I saw in threads elsewhere that solved the problem for others. Unfortunately not for me.

Also if I use MME this is what I get:

1731271669770.png


Does anyone know how to solve this? I cannot for the life of me get AudioLense to output to the Motu 8D

Thanks!
 

juicehifi

Audiolense
Staff member
Joined
Feb 5, 2018
Posts
785
The status bar says: "Format and device combination is not supported". I don't think there's need to even try when that comes out.

Enable separate play & recording streams
Check that windows default is 48k & 24 bit for play and recording
And if that doesn't work set wasapi to shared mode.

Some of the combinations of usb dacs and UMIK are very difficult to get working, but maybe this will get you through.
 
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