REW Not installing

[FRNCH]

Hi,

I've tried to install REW V5.20.9 and V5.20.11 on my M1 max MBP from 2021 but no luck, I download the installer file and launch it. One window appears and loads the installer but then nothing. when i go into app exposé mode i can see it is invisible. is ther a solution for this? I'm runnig MacOs 12.5 ( I have attached a screenshot of the "invisible" installer screen) I have also tried moving the install file to my desktop an various other locations. but still no luck

I hope someone can help.

Thanks.

 

[John Mulcahy]

There is a section on macOS debugging in the installer help, there is an environment variable that can be set to send messages to the system log. That might give some clues.

 

[FRNCH]

It would if I understood how to use any of that. Is there an easier way to get it to spit out a log?

 

[John Mulcahy]

Logging is a bit more complicated on macOS, but there isn't much to the info linked.

In Applications/Utilities open the Terminal application
In the terminal enter
launchctl setenv INSTALL4J_LOG=yes

In Applications/Utilities open the Console application (guides to it here and here)

Try running the installer and see if anything relevant turns up in the Console logs.

 

[FRNCH]

I had a look and couldn't see anything specific. I managed to copy the log to a zerobin as an unlisted link the password to it is REWMACLOG which I can't post the link as I don't have 10 posts yet. could I PM you the link to the log dump?

If you spot anything that could help please do let me know

 

[FRNCH]

Log dump attached

 

[John Mulcahy]

Thanks, could you send me the log as a text file rather than a PDF? It is difficult to parse the PDF due to all the line wraps.

 

[John Mulcahy]

Just to check, on the System preferences for security and privacy is the selection made to allow apps from 'App Store and identified developers'?

 

[FRNCH]

Here is the TXT file. Yes I have authorised App store & identified devs.

 

[John Mulcahy]

Thanks. I have asked the installer providers if they can work out what is going on. There are some permissions-related errors in the log, but REW is a notarised app with the relevant permissions included in the code signature so I'm not sure how that can be a problem.

 

[FRNCH]

Many thanks for your help. Hopefully the fix is something easy or just a box I haven't ticked on my end.

 

[John Mulcahy]

Unfortunately the installer providers are baffled, no idea what could be going on. Are you running some sort of antivirus software that might be preventing the installer from running or blocking it's access to files and folders?

 

[FRNCH]

Not at all, I've even turned off firevault just in case, and also tried it on a second machine running the same spec and a few VM's with various different "hardware" configs but still get the same problem.

 

[John Mulcahy]

The installer providers have tested the installers on their macOS 12.5 systems and can't reproduce the problem you are seeing. Do you have any extensions installed, like an accessibility tool or a Window manager? Sometimes they can cause issues with Java during installation, disabling them temporarily can work around that.

 

[FRNCH]

No I haven't. I have even tried to install it whilst booted into safe mode / safe boot but even that has the same issue.

 

[sam_adams]

There seems to be three applications running on this Mac that may be interfering with the install4j installer:

default 00:27:30.018228+0100 runningboardd Launch request for app<application.com.install4j.4549-9647-2313-4375.1346.4421513.4421519(501)> is using uid 501 (divined from auid 501 euid 501)\

default 00:27:30.245204+0100 CheatSheet order window: 76 op: 0 relative: 0 related: 0\

default 00:27:30.249300+0100 tccd AUTHREQ_ATTRIBUTION: msgID=71353.2, attribution=\{accessing=\{<TCCDProcess: identifier=com.knollsoft.Rectangle, pid=767, auid=501, euid=501, binary_path=/Applications/Rectangle.app/Contents/MacOS/Rectangle>\}, requesting=\{<TCCDProcess: identifier=com.install4j.4549-9647-2313-4375.1346, pid=71353, auid=501, euid=501, binary_path=/Users/garethbinnie/Downloads/REW Installer.app/Contents/MacOS/JavaApplicationStub>\}, \},\

default 00:27:39.734719+0100 CleanMyMac X HealthMonitor CacheDeleteVolume disk for <private> : <private> : <private>\

They should be uninstalled and then the installation tried again. I have no issue installing on macOS 12.5.1.

 

[jof]

Hi,
I have the same issue. I've also tried all the things, closed all programms, even did save mode. Installer still invisible. Is there a solution?

 

[John Mulcahy]

Select Light mode to run the installer, if that doesn't work see this thread.

 

[jof]

wow it worked. Thanks so much @John Mulcahy